Privacy Policy

Our Commitment

Here at Valere Beauty Pty Ltd, we understand the importance of your privacy and your concerns about the security of your personal information. We are committed to protecting any of your personal information that we hold.

We collect, use, store, manage and disclose any personal information we collect in accordance with this Privacy Policy and otherwise with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

What is personal information?

Personal information is any information which identifies you as an individual or from which your identity can be reasonably ascertained.

What information do we collect?

During your use of our site and services, we may collect the following personal information: 

  • Your name and address;
  • Your email address;
  • Your mobile phone number;
  • PayPal, AfterPay and credit/debit card details;
  • Information regarding the products you have purchased or which you have shown an interest in, either by inquiring about or through navigation through the website.

We may also collect some cookies depending on your browser settings (more below). When you only browse our website, however, we do not collect any of your personal information. We may only collect a record of non-personal information such as your location, the pages you accessed, the type of browser you are using and other information of a similar nature.

We also collect your name and email address when you sign up to receive email marketing and updates and we collect your name and mobile phone number when you sign up to receive SMS marketing and updates. You may opt out of these services at any time by following the directions in communications received via those channels.

SMS and email marketing

By subscribing to our email or SMS lists, you agree to receive marketing messages from us about our products and services either at the email or the phone number you provided when you subscribed to either or both of those lists. Text messages may be sent via automatic telephone dialling system or other technology. You may opt out of these services at any time by following the directions in communications received via those channels.

Consent to using your personal information

Through use of our site and services, and when you provide us with your personal information to sign up to a service or complete a transaction, we imply that you consent to our collecting and using your personal information in accordance with this Policy. If the information has been provided by you, we will only use it for the specific reason for which it is collected, or purposes related to that initial purpose if it would be within your reasonable expectation. When you provide us with your personal information, we may also use it to send communications regarding your purchases or proposed purchases (such as abandoned cart emails).

If you wish to opt out or withdraw your consent for us to continue to use your personal information, you can do so at any time by contacting us in any of the methods listed below under “Contacting Us” or by following the directions in those communications.

Third party services

On occasion, we may need to use the services of third parties to provide our services to you. This becomes especially relevant when processing transactions through third party payment gateways.

Generally, those third parties will only collect, use and disclose your personal information to the extent necessary to allow them to perform the services they provide to us.

Once you leave our site, however, and use those third-party services, you will no longer be governed by our Privacy Policy and Terms of Service. Those third-party providers will have their own policies by which they manage personal information.

We would recommend that you read their privacy policies to understand the manner in which your personal information will be managed by them.

We note that your personal information may also be collected through your interaction with our profiles on social media sites. Your personal information in such cases will also be stored and managed in accordance with the privacy policies of those social media sites.


We may use cookies on our website to maintain user sessions and to enhance your user experience (e.g., if you subscribe to the site to gain access to a publication, we use cookies so when you next visit, you do not need to re-enter your details). Like most web site providers, we generate statistics about how many people visit our site and what they look at. We use web logs and cookies to do this. This enables us to keep our site relevant and useful. However, generally this information will not identify you.

Most web browsers are set by default to accept cookies. However, if you do not wish to receive cookies you may set your browser to refuse cookies.

Disclosure of personal information

We do not sell, lease or trade personal information. We do not otherwise disclose your personal information to other entities unless outlined in this Policy, where you have consented to it, or where it is necessary to achieve the purpose for which the personal information was provided.

We may also disclose your personal information to organisations that carry out functions on our behalf, or assist us to deliver our services, such as our business associates, contractors, agents or service providers. This may include couriers, third party payment gateways, technology service providers or our professional advisers.

Those third parties may use and disclose your personal information subject to their own privacy policies.

We may also disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


We have implemented a number of procedures to maintain the security and confidentiality of your personal information. We ensure our staff who handle your personal information are instructed and aware of the importance of respecting the confidential nature of your personal information and the privacy of individuals. We have also implemented security procedures such as password protection and secondary authentication protocols to ensure your information is well protected.

Although we take reasonable steps to protect your personal information, no system is 100% secure or error-free and we cannot guarantee that your information is completely protected from misuse such as by hackers. Except to the extent that liability cannot be excluded under law, we assume no liability or responsibility for the disclosure of your personal information due to unauthorised third-party access, errors in transmission or other causes beyond our control.

Changes to this Policy

This Policy may change from time to time without notice to you. You should regularly review our Policy on this website to ensure you are familiar with any changes. If you do not agree with the changes to our Policy or if you continue to use our services, you are taken to have accepted the changes to our Policy.

This Policy was last updated on 18 May 2022.

Contacting us

If you have any questions or comments about our Privacy Policy, if you wish to access, correct, amend or delete any of your personal information stored by us, or if you wish to make a complaint about how we have handled your personal information, please contact our Privacy Officer, using the contact details below:

By email: (Attn: Privacy Officer)

By post:

Unit 1010
91B Bridge Road
Westmead NSW 2145